FAQ

Product information

How does the MovieMask work?

Place your smarthphone in the lid, put on a movie from any application that you like, close the lid and put your MovieMask on.

Which phones are the MovieMask compatible with?

The MovieMask is compatible with most phones that are not wider than 78,1 mm and no longer than 170 mm, usually defined as up to 6,2’’ screens. This includes, but are not limited to, all models of iPhone, Samsung S6, S7, S8 and S8 edge. However, some phones has a button on the side, that will interfere with our mount (like Sony Xperia and some models of HTC).

What is the difference between the magimask and the moviemask?

Both headsets work excellent for drones, movies and 360 experiences. The MagiMask is the latest version, and also allows for AR experiences. This means that it has a hole in the front of the lid, where the camera on your phone can "look out" from.

Does it fit glasses?

Yes it does!

What’s in the box?

MagiMask, 1 linen bag to carry the MagiMask with you, and 1 cloth to clean the lens or your phone with.

What is the difference from VR?

VR goggles give you a 3D experience. MovieMask gives you a 2D cinema experience. In order for VR goggles to work, the screen on the smartphone has to be split down the middle when showing the movie - one screen for each eye. This results in the need for special apps and low resolution movies. MovieMask uses a different optical solution, which means that we don't split the screen, have amazing screen resolution and work with all mobile apps.

Isn't this just another version of the cardboard headset I can buy for $9?

No - our lens system is unique in the way it is not splitting the image of the application on your smartphone. This mean you can use all the normal apps (AR, but also high-definition movies, games and more). MagiMask also has around 4 times the resolution of conventional stereoscopic headsets.

What is the resolution?

Due to our unique lens technology you will have 4 times the resolution as with conventional VR headsets. This is because the lenses allows you to utilize the entire screen, instead of splitting the image in two. As our product has an adjustable mount to fit different smartphones, the resolution will depend on which smartphone you have.

What EASRPHONES can I use?

Whichever you prefer!

You can use both wired and wireless headphones. If you used a wired headset, the cord should go through the zippers.

Payment, shipping and refund

What is the shipping time?

Shipping times varies between 1-3 weeks. We would love to give you a better estimate, but due to COVID-19 global shipping has suffered huge problems that make it difficult to know for certain.

Why so long?
Even though our office is in Norway, we produce in China and ship from our warehouse in Hong Kong. We are in the process of establishing a warehouse in the EU and US, but as for now we have to import every product into the EU.

What’s MovieMask’s return policy?

At MovieMask we operate with a 30 calendar day (from the day you received it) return policy. Please keep in mind that only items purchased directly from MovieMask can be returned. Should you want to return MovieMask merchandise not directly purchased from MovieMask, please be advised that we will not be able to process your request.

Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed. Please make sure that the MovieMask merchandise to be returned is packaged according to the requirements of our carrier.

Where can I try the MovieMask?

The MovieMask is available in our web store , and on Indieogo. We offer a 30 day return period for orders placed through our web store. This allows you to try the MovieMask and experience its unique features. If you don't want to keep it, you can return the MovieMask within 30 days from the day of purchase for a full refund, no strings attached. Order the MovieMask here.

What are the shipping costs?

Shipping costs for the MovieMask are included in the price. The shipping method may vary depending on your shipment address, country and region.

Does the price include VAT or other duties?

The sale does not include all taxes and fees, and as a pre-order customer you will have to pay import tax relevant for the country of your shipment address. The exception is the US , which does not have import taxes.
In the EU, import tax usually comes at about € 8.5.
These will be paid to the courier upon delivery of the product.

Why isn't mport tax included in the price?

Including import tax in the price is more expensive as we as a company would have to pay more fees than an individual would have to. This would drive the price up to $159, while if you pay the import taxes yourself the total price usually ends at $130 - $145.

MovieMask for Business

If you're interested in purchasing MovieMask for your company, please reach out to us at hello@moviemask.io. If you plan to order less than 10 units, please order through our webshop.

Did you find what you were looking for?

We're here to help you. Please shoot us an email to support@moviemask.io with the details of your request, and we'll get back to you as soon as we can (typically within 24-72 hours).