Shipping has started!
Finally, some good news! We are happy to share that the shipping has finally started. We apologise for all the delays up to this.
The first product were shipped from our warehouse earlier today, and all shipments should be shipped between today and Tuesday next week. Our capacity is to ship 200-400 products each day. There is usually a delay of 2-3 days from when we send the shipment until customers receive their shipping number. This is because we are using all our capacity on shipping the actual products, and less capacity on updating each order with shipping numbers as this is not an automatic process.
We’re sorry for the delays –here’s what caused it
First and foremost – we are sorry for the delay that all of you have experienced and take the full responsibility for it. This was our first production in a long while and the first where we didn’t go to the factory to oversee everything (due to Covid). We have tried our best handling all the delays that came along the way, but ultimately failed to meet your expectations. We apologize again for all the delays and all the troubles this has caused you.
We are also just 5 employees in the entire company, so we have had a lot of work on our hands. This means that we have sometimes been slow with answering your emails, and we apologize for that.
We have sorted out issues with the production now so that this won't happen again in the future. Our products can now be bought on-demand as we have stock left from the production. We also have a new production under way.
We hope the customers who have bought the pre-purchase enjoys their MagiMask once it arrives!