We are very sorry to inform you about yet another delay in our production of the MagiMask. All products will be further delayed with about a week or so. We are working our hardest to fix these problems. We are also looking into ways of compensating you for this delay, by either sponsoring a faster shipping option, or by pre-paying customs for your product.
Just as we were about to shrink wrap the first 500 products and have them shipped, our assembly line noticed that there was a new production error on the batch of 1500 products. After calling back the 500 first products to see if they had the same error, it was clear that also these had to be reworked. This means that we will not be able to ship the 500 first products (order numbers up to #2700) this week after all. We are working day and night with the hope of having all products ready for next week. Please rest assured that you will receive your MagiMask soon.
The production error has to do with the adhesive of the face padding causing them to not sit on properly. We will not send products with bad quality, so we are taking extra time to ensure that you get the quality that you deserve. We are not a large company, and this is our only product, so all employees are fully dedicated to solving this problem.
We initially planned for all products to be shipped around the 15th of July, with the hopes of having them ready already the 7th of July. However, as this is our first new production of MagiMasks in two years, a lot of the production steps took more time than usual. After that came the production error of the locking mechanism, and now the production error of the face padding. These are the reasons for the two-week delay. We apologize to everyone who had hoped to get their MagiMask sooner.
We sincerely apologise and thank you so much for your patience so far.